Missouri City, TX Flood Zones and Water Shutoff: Who to Call

Water Coming In Right Now: Who You Call Depends on Your Utility

Missouri City does not run one citywide water department. Water and wastewater come from a Municipal Utility District (MUD) or a similar special district tied to your subdivision, and each district has its own operator and its own phone number. Find that operator before you need it.

• Check a recent water bill for the district name and phone number.
• Use the city's official MUD Operators by Subdivision list or the MUD Operators and Service Area Map on the same page.
• If a pipe break or backup is on your own property, contact your MUD operator to report it.

If the problem looks like it is in the street, not on your property, contact Missouri City Public Works. If it is a life-threatening emergency, such as floodwater entering an occupied home with people at risk, call 911 first.

City Numbers That Are Not Your Water Emergency Line

Two Missouri City numbers get confused with water emergencies, but neither one is your MUD's line. City Hall answers general city business. Public Works handles city drainage, streets and city-maintained infrastructure, not the water inside your individual home. Keep both numbers separate from your MUD operator's line.

• City of Missouri City main number (City Hall): 281-403-8500.
• Public Works: 281-403-8570, Monday through Friday, 8 a.m. to 5 p.m.
• Public Works emergency phone: 281-403-8700.

Use the Public Works numbers for street drainage, a city-maintained storm inlet, or a city right-of-way problem. For water or sewer service to your house, your MUD operator is still the first call — check the city's Public Works page if you are not sure which one applies. A ceiling leak or water coming from above can also come from a plumbing or roof source that has nothing to do with your MUD or the city street system.

Flood Risk in Missouri City: What the City Actually Says

Missouri City has told residents that the entire community is susceptible to flooding, not just the areas mapped inside a floodplain. Drainage responsibility depends on where you live, not only on whether your address falls inside a mapped boundary. Several different agencies can be responsible depending on your subdivision.

• Drainage in Missouri City may be maintained by the city, a MUD, a Levee Improvement District (LID), Fort Bend County Drainage District, or the Harris County Flood Control District, depending on where you live.
• If you are not sure who maintains the drainage near your home, check a recent water bill or the city's MUD Operators by Subdivision directory, or call Public Works for a city-maintained street or storm inlet.

This uncertainty about drainage ownership is part of why checking flood risk before a storm matters as much as knowing who to call during one — see the Missouri City water damage overview for the rest of the first-response steps.

If That Did Not Work

Sometimes the first call does not solve the problem, whether that is a valve you cannot reach, an operator that is not answering, or confusion about whose line you actually need. Here are three ways to move forward without waiting indefinitely.

• Try again: if your MUD operator's line is not answering, check your bill again for a second number, or check the city's MUD Operators by Subdivision directory for an updated contact.
• Try another route: if you cannot identify your operator at all, Missouri City Public Works at 281-403-8570 can help point you toward the right district, or check the TCEQ Interactive Water Utility Database directly.
• Who to contact: for a life-safety emergency, such as rising water in an occupied home, call 911. For non-emergency questions about city drainage responsibility, call Public Works at 281-403-8570.